The Chief of Staff role sits at the intersection of strategy, operations, and leadership. This playbook is designed to equip Chiefs of Staff with practical tools, proven frameworks, and real‑world insights to navigate complexity, align teams, and amplify their impact across any organizational environment.
Originally built to support Chiefs of Staff during periods of heightened uncertainty, this continually updated resource now serves as a comprehensive guide for leaders operating in fast‑moving, ever‑evolving conditions. Whether supporting C‑suite executives or managing cross‑functional teams, the playbook helps Chiefs focus on what matters most and lead with clarity.
What's Inside
- Proven Leadership Frameworks: Explore critical tools like the Decision-Making Space Framework and Critical Information Requirements (CIRs) to drive clarity and streamline your principal's focus.
- Practical, Hands-On Exercises: Implement exercises such as Stop, Start, Continue Prioritization and Network Mapping to refine your role, build alignment, and strengthen how information flows across your organization.
- Real-World Insights: Gain lessons learned from McChrystal Group’s work with Fortune 500 companies and government agencies worldwide.
- Enhanced Focus on Leadership Development: Learn how to empower cross-functional teams, establish operating rhythms, and become a trusted advisor in the most challenging environments.
Who This playbook is for
This guide is designed for:
- Experienced Chiefs of Staff refining their impact
- New Chiefs transitioning into the role
- Aspiring Chiefs or strategic operators looking to develop the capabilities required to excel in this unique position
The insights and tools are applicable across industries and organizational models, helping leaders bridge strategy and execution, build trust across networks, and elevate organizational performance.
A Year‑Round Opportunity to Grow: Our In‑Person Chief of Staff Leadership Retreat
To complement the playbook, McChrystal Group hosts an in‑person Chief of Staff Leadership Retreat every season, offering Chiefs a dedicated space to deepen their capabilities, expand their networks, and apply practical tools in a hands‑on, immersive environment.
These retreats provide structured learning, peer collaboration, and expert guidance—designed to strengthen your impact and accelerate your development throughout the year.
Lead With Clarity. Deliver With Impact.
The Chief of Staff role is essential in connecting teams, translating strategy into action, and enabling leaders to operate effectively in complex environments. This playbook provides the structure, guidance, and tools to help Chiefs thrive—today and as their organizations continue to evolve.
Download the playbook, share it with your teams, and use it as a continuing resource as your role and organization grow.
The Chief of Staff Playbook: A Proven Framework for Excellence
